Privacy Policy

SunCity Car Care is a mobile auto detailing and window tint business based in Miami, FL. When this policy says "we," "us," or "our," it means SunCity Car Care.

You can reach us about anything in this policy by email at carcare.suncity@gmail.com or by phone at (305) 776-5348.

When you book an appointment, request a quote, or contact us through the website, our chat assistant, WhatsApp, phone, or email, we collect the details you choose to share. That typically includes your name, phone number, email address, vehicle type and details, the service you want, your address or neighborhood for mobile service, your preferred date or time, and any notes or messages you send us.

Please do not send us payment card numbers, passwords, government ID numbers, or other sensitive information through the website or chat. We only need the details required to schedule and complete your service.

Like most websites, we collect basic, aggregated usage information such as the pages visited, general location, device and browser type, and performance metrics. We use a privacy-friendly analytics service that does not use tracking cookies and does not identify you personally.

Your browser also stores a small amount of information locally on your device, including your selected language and your conversation with our chat assistant, so the site works the way you left it. You can clear this at any time through your browser settings.

We use the information you provide to schedule appointments and confirm details, perform the services you request, contact you about your booking, process payments, answer your questions, send you information you asked for, and improve our website and services. We may also use it to send occasional service-related messages and to comply with legal obligations.

We do not use your information for unrelated marketing without your consent, and we do not sell your personal information.

If you choose to pay online, your payment is processed by Stripe, a third-party payment processor. Your card details are entered on Stripe's secure checkout and are handled by Stripe, not stored on our servers. Stripe's handling of your information is governed by Stripe's own privacy policy.

Payments made in person are handled at the time of service and are not collected through this website.

Our website includes an automated chat assistant ("Sunny"). Messages you send to the assistant are sent to a third-party AI service that generates the replies. Please keep these conversations to questions about our services and bookings, and do not share sensitive personal or financial information in the chat.

We share your information only as needed to run our business and provide your service. That includes trusted service providers who work on our behalf, such as our website host, email and messaging providers, our payment processor, and the provider of our chat assistant. These providers may only use your information to perform services for us.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers, our business, or others. If our business is ever transferred to a new owner, customer information may be part of that transfer.

We keep your information for as long as needed to provide our services, maintain our business records, and meet legal, tax, and accounting requirements, after which it is deleted or anonymized.

You can ask us to access, correct, or delete the personal information we hold about you, or ask us to stop sending you non-essential messages, by contacting us at carcare.suncity@gmail.com or (305) 776-5348. We will respond within a reasonable time and in line with applicable law. You can also clear locally stored information, including your chat history and language preference, through your browser settings.

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Our site may link to other websites and services, such as social media, maps, or our payment processor. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

We may update this policy from time to time. When we do, we will change the "last updated" date above. Significant changes will be reflected on this page, so please check back periodically.

If you have questions or requests about this Privacy Policy, contact us at carcare.suncity@gmail.com or (305) 776-5348, or write to us at 705 NW 111th Ct, Miami, FL 33172.